Terms Of Service

Last updated March 20, 2026

Welcome to Lunno. These Terms of Service ("Terms") govern your access to and use of the Lunno platform, website, and related services (collectively, the "Service") operated by Lunno ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

"Account" means a registered account on the Lunno platform. "Content" means any text, images, graphics, videos, advertisements, posts, or other materials generated, uploaded, or managed through the Service. "AI-Generated Content" means Content created or assisted by the artificial intelligence features of the Service. "User," "you," or "your" refers to any individual or entity that accesses or uses the Service. "Subscription" means the paid plan under which you access the Service.

2. Eligibility and Account Registration

You must be at least 18 years of age and capable of forming a binding contract to use the Service. By registering an Account, you represent and warrant that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

You agree to notify us immediately of any unauthorized use of your Account. We reserve the right to suspend or terminate any Account that we reasonably believe has been compromised or is being used in violation of these Terms.

3. Description of the Service

Lunno is a software-as-a-service platform that provides tools for managing advertising campaigns and marketing activities. The Service includes, but is not limited to, the following features:

  • Ad campaign creation, scheduling, management, and performance tracking.
  • AI-assisted content generation for advertisements, social media posts, and other marketing materials.
  • Automated posting and publishing to third-party social media platforms and advertising networks.
  • Competitive intelligence and market monitoring, including tracking of competitor campaigns and promotional activities.
  • Seasonal and promotional campaign planning and calendar tools.
  • Historical campaign analytics and forward-looking recommendations.

The specific features available to you may depend on your Subscription plan. We reserve the right to modify, update, or discontinue any feature of the Service at any time, with reasonable notice where practicable.

4. Subscriptions and Payment

4.1 Subscription Plans

Access to the Service requires a paid Subscription unless otherwise specified (e.g., a free trial or limited free tier). The scope of features, usage limits, and pricing associated with each plan are described on our website and may be updated from time to time.

4.2 Billing and Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Unless you cancel before the end of a billing cycle, your Subscription will automatically renew for the same period at the then-current rate.

4.3 Payment Methods

You authorize us to charge your designated payment method for all fees incurred under your Subscription. You are responsible for keeping your payment information current. If payment fails, we may suspend access to the Service until the outstanding balance is resolved.

4.4 Refunds

Fees are generally non-refundable except as required by applicable law or as expressly stated in a specific promotional offer. If you believe you have been charged in error, contact us within 30 days of the charge.

5. Acceptable Use

When using the Service, you agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
  • Generate, distribute, or publish Content that is defamatory, obscene, fraudulent, misleading, or that infringes on the intellectual property or privacy rights of any third party.
  • Use the AI content generation features to create deceptive content, including but not limited to fake endorsements, impersonation of individuals or brands, or misleading claims.
  • Attempt to gain unauthorized access to any part of the Service, other users' Accounts, or any systems or networks connected to the Service.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service.
  • Use automated scripts, bots, or other means to access or interact with the Service outside of the provided interfaces, except as explicitly permitted.
  • Circumvent, disable, or otherwise interfere with any security-related features of the Service.
  • Use competitor monitoring features for purposes of industrial espionage, harassment, or any activity that violates the terms of service of the platforms being monitored.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing Content, suspending or terminating Accounts, and reporting violations to law enforcement.

6. AI-Generated Content

6.1 Nature of AI Content

The Service includes AI-powered tools that can generate or assist in the creation of marketing content, advertisements, and social media posts. AI-Generated Content is produced by machine learning models and may not always be accurate, complete, or appropriate for your intended use.

6.2 Your Responsibility

You are solely responsible for reviewing, editing, and approving all AI-Generated Content before it is published or distributed. You bear full responsibility for any Content published through the Service, including any legal liability arising from such Content (e.g., intellectual property infringement, false advertising, or regulatory non-compliance).

6.3 No Guarantee

We do not guarantee that AI-Generated Content will be free from errors, bias, or inaccuracies. We do not guarantee that AI-Generated Content will comply with any specific advertising standards, regulations, or platform policies.

6.4 Ownership

Subject to these Terms, you retain ownership of the final Content you create and publish using the Service, including Content that incorporates AI-generated elements. However, similar or identical AI-Generated Content may be produced for other users, and no exclusivity is guaranteed.

7. Third-Party Integrations and Platforms

The Service integrates with third-party platforms, including social media networks, advertising platforms, and analytics providers. Your use of these integrations is subject to the respective terms and policies of those third-party platforms. We are not responsible for the availability, accuracy, or reliability of any third-party platform, nor for any changes to their APIs, terms, or policies that may affect the functionality of the Service.

You are responsible for ensuring that your use of the Service complies with the terms of service of any third-party platform to which you connect your Account.

8. Competitor Monitoring and Market Intelligence

The Service may provide features that allow you to track publicly available information about competitor campaigns and market activity. This data is collected from publicly accessible sources and is provided on an "as-is" basis.

We do not guarantee the accuracy, completeness, or timeliness of competitor data. You agree to use competitor monitoring features only for lawful business purposes and in compliance with all applicable laws, including but not limited to data protection, unfair competition, and trade secret regulations.

9. Intellectual Property

9.1 Our IP

The Service, including all software, algorithms, designs, text, graphics, logos, and trademarks, is the exclusive property of Lunno or its licensors. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use it as described herein.

9.2 Your Content

You retain ownership of Content you upload or create using the Service (subject to Section 6.4 regarding AI-Generated Content). By uploading Content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display such Content solely for the purpose of providing and improving the Service.

9.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without obligation to you.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

You acknowledge that the Service stores historical campaign data, analytics, and performance metrics associated with your Account. We retain this data for the duration of your Subscription and for a reasonable period thereafter, as described in our Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

WE DISCLAIM ALL LIABILITY FOR ANY CONTENT PUBLISHED THROUGH THE SERVICE, INCLUDING AI-GENERATED CONTENT. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, PERFORMANCE METRICS, OR RETURN ON INVESTMENT FROM YOUR USE OF THE SERVICE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUNNO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Lunno and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Content you create, publish, or distribute through the Service; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual property or privacy right.

14. Termination

You may cancel your Subscription at any time through your Account settings. Cancellation will take effect at the end of your current billing cycle, and you will retain access to the Service until that time.

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if we reasonably believe that you have violated these Terms. Upon termination, your right to use the Service ceases immediately.

Following termination, we may retain your data for a period of up to 90 days, during which you may request export of your Content. After this period, we may permanently delete your data in accordance with our data retention policies.

15. Modifications to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of British Columbia, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms or the Service shall first be submitted to good-faith mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Vancouver, BC, and the arbitrator's decision shall be final and binding.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Lunno regarding the Service.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or failures of third-party services.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Lunno
Email: legal@lunno.app
Website: lunno.app